1) We will answer any of your questions and if we don't know, we will tell you...we don't know.
2) We are always available to educate you on how an Infrared Sauna is built, and what is happening "behind the scenes".
3) We will never speak badly about any competitor. Instead, we will help educate you on the 100's of saunas now on the market (this includes any used sauna you are considering purchasing).
4) We will never ask for your personal information unless you voluntarily offer it.
5) We will focus on YOUR reasons to invest in an Infrared Sauna, not OUR reasons to sell you one.
Our main goal is to stay on the cutting edge of infrared research and development. If we need to make a change we make it. From our new Zero EMF heaters to the best Canadian Woods, after 17 years and 8 different designs, we are proud to offer you the most advanced sauna in the industry.
I am often asked, "I prefer to purchase from a local company, what if I have a problem?" We completely understand, which is why we designed our sauna from the ground up with these concerns in mind. Every sauna we offer has "plug-and-play" parts which we designed to be VERY user friendly, and with simple non-proprietary components. Changing a heater is easier than changing a light bulb. In addition, you always have the option of shipping the part back to us and we will fix it for free.
Still need assurance? If you receive your product and are not completely satisfied, we will do everything we can to resolve your concerns or we will ship it back at our expense.
If you're just starting your research, we invite you to click on the article, "Infrared Sauna Buyers Guide", which will give you a great start towards your purchase of a sauna. If you have any further questions after reading the article, we invite you to test our customer service. We promise to answer all the questions you have in detail without any high pressure sales. Our goal is to educate you about the infrared sauna and all it's components. When you are ready to purchase or have any questions, just give us a call.